Privacy Policy

Last updated: 17 October 2026

Trip Tasia Umrah (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you use triptasiaumrah.pk or book Umrah services with us, how we use it, who we share it with, and the choices you have.

Who We Are

Trip Tasia Umrah (Trip Tasia Travels) is an Umrah travel agency based at 5-6 Sher Bahadur Building, 2nd Floor, Block-6, Melody Market, Civic Center, G-6 Markaz, Islamabad 44000, Pakistan.

You can contact us about privacy at support@triptasiatravels.com or +92 301 977 03 16.

Information We Collect

Information You Give Us

To arrange your Umrah, we need information that you or your family provide, including:

  • Identity details: full name, date of birth, gender, CNIC number, passport details and passport-size photographs.
  • Contact details: phone number, WhatsApp number, email address and home address.
  • Travel details: travel dates, preferred hotels, room sharing, flight preferences and special requests.
  • Family details: relationship documents, such as a marriage certificate or B-form, when required for visa processing.
  • Health information: vaccination records and any medical or mobility needs you share so we can plan your trip safely.
  • Payment details: bank transfer receipts and payment references. We do not store debit or credit card numbers.

Information We Collect Automatically

When you visit our website, we may collect technical information such as your IP address, browser type, device, pages visited and how you arrived at our site. We use cookies and tools such as Google Tag Manager and Google Analytics to understand how the website is used and to improve it.

Information from Other Sources

We may receive information about your booking from airlines, hotels, transport providers and Saudi authorities, for example confirmation of your visa or booking.

How We Use Your Information

We use your information to:

  • Prepare quotes and book your Umrah package.
  • Apply for your Umrah visa through the official Saudi systems.
  • Book flights, hotels, transport, insurance and Ziyarat.
  • Contact you about your booking by phone, WhatsApp, SMS or email.
  • Process payments and keep accounting records.
  • Meet legal and regulatory requirements in Pakistan and Saudi Arabia.
  • Respond to questions, complaints and reviews.
  • Improve our website and services.
  • Send you news and offers, only if you agree. You can opt out at any time.

Who We Share Your Information With

We share only the information needed for each purpose, with:

  • Saudi authorities, including the Ministry of Hajj and Umrah and the Nusuk platform, to issue your visa and permits.
  • Approved Saudi service providers, such as hotels and transport companies registered with Nusuk.
  • Airlines and insurers, to issue tickets and mandatory medical insurance.
  • Pakistani authorities, such as the Ministry of Religious Affairs, when required by law or regulation.
  • Banks and payment providers, to process your payments.
  • Service providers who help us run our business, such as website hosting, email and IT support, under confidentiality obligations.
  • Law enforcement or courts, if required by law.

We do not sell your personal information.

International Transfers

Because Umrah takes place in Saudi Arabia, your information must be sent to Saudi authorities and service providers. Some of our technology providers may also store data outside Pakistan. We take reasonable steps to make sure your information is protected when it is transferred.

How Long We Keep Your Information

We keep booking and payment records for as long as needed to provide our services and to meet legal, tax and regulatory requirements. Copies of passports and photographs are deleted or securely stored once they are no longer needed. Website analytics data is kept according to the settings of the tools we use.

How We Protect Your Information

We use reasonable physical, technical and organisational measures to protect your information, including restricted staff access, secure storage of documents and password-protected systems. No method of transmission over the internet or WhatsApp is completely secure, so please send documents only through the channels we provide.

Your Rights and Choices

You can ask us to:

  • Tell you what personal information we hold about you.
  • Correct information that is wrong or incomplete.
  • Delete information we no longer need, subject to legal and booking obligations.
  • Stop sending you marketing messages.

To make a request, contact us at support@triptasiatravels.com. We may ask you to confirm your identity first.

Children’s Information

We collect information about children only from their parents or guardians, and only to arrange their travel. Our website is not intended for children to use on their own.

Cookies

Cookies are small files stored on your device. We use them to keep the website working, remember preferences and measure visits. You can block or delete cookies in your browser settings, but some parts of the website may not work properly.

Our website may link to other websites, such as Google reviews, social media pages or government sites. We are not responsible for the privacy practices of those websites, so please read their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us:

  • Email: support@triptasiatravels.com
  • Phone / WhatsApp: +92 301 977 03 16, +92 329 544 81 86
  • Office: 5-6 Sher Bahadur Building, 2nd Floor, Block-6, Melody Market, Civic Center, G-6 Markaz, Islamabad 44000